Creating user guides for IT applications, such as Microsoft Teams, is time-consuming when done with screenshots in Word, for example. Subsequently, updating it again takes a lot of time. With the right platform, however, you can quickly create user guides for each IT application.
The five most common problems when managing IT user guides are:
Organizations still make frequent use of paper user guides. Why is puzzling, because digital user guides are easier for organizations to manage, cheaper and always up to date. From the user's perspective, digital user guides are more intuitive, available regardless of time and place, and easier to find.
The fact that IT user manuals are available does not mean that they are of sufficient quality for the user. When creating user guides an author should think critically about the following points beforehand:
High-quality user guides can be identified by the following features:
Various programs, tools, software, and platforms are available for creating IT user guides. This ranges from a tool for taking screenshots to the relatively new application instruction platform. With an application instruction platform, you create and import digital work instructions and then compile complete manuals and training courses. Users have access to the application instruction platform regardless of time and place.
Do you want to stay up to date with information about application instruction platforms? Then sign up for our newsletter in the footer below. Additionally telling we would love to provide you with more information about our own platform: SelfGuide.
