PRIVACY STATEMENT

Version: July 2024

At various times, we record your personal data, for example when you use our product or visit the website. We find it important to respect your privacy properly. On this page, we explain, among other things, what data we capture and for what purposes we do it.

If you have any questions, you can reach us at privacy@selfguide.com.

Who are we?

We are SelfGuide B.V. (hereafter SelfGuide), the organization behind the SelfGuide product. You can find us at John Maynard Keynesstraat 351 in Hengelo. We are registered with the Chamber of Commerce under number 69222975.

What data do we keep and why?

The situation determines what personal data we actually record and why we do this. For each situation, it is explained below which data we process and for what purpose.

When you visit our website:

Then we collect data about how you get to our website, the device you use to visit our website and how you interact with our website. This includes the time, the pages you view, which browser you use, what type of device you use, and the geographical region from which you visit the website. When visiting the website, you decide, on the basis of cookies, what information we can use about you.
We use this information for statistics about the use of our website, improving our website and improving our marketing campaigns.

Als je een nieuwsbrief van ons ontvangt:

Then we have stored your contact details because you are a user of our product and/or because you have indicated that you want to receive a newsletter. If you no longer wish to receive a newsletter, it is possible to unsubscribe using the link at the bottom of the email, you will then unsubscribe from that specific newsletter.
We use your contact details to send you and personalize the newsletter, so we keep you up to date with relevant information.

When you use our product:

Then we collect data about the device with which you use our product, the interaction with the product, any errors that occur in the product and the performance of the product. The information we collect about you is anonymized.
We use this information to better understand how our product is used, to improve the product and to support you in using our product where necessary.

In addition, we use your contact details to notify you by email from the product (e.g. about feedback), to keep you informed of relevant developments and information, and to invite you to events organized by us. You can unsubscribe at the bottom of the email at any time if you no longer wish to receive these emails.
In this case, we use your contact details for product functionality and to keep you up to date with our products and services.

To draw up and execute the agreement, we need your information, such as the name of the organization, first name, last name, job title and address information.
We use this information to prepare the offer, conclude the agreement, carry out the billing and handle any disputes.

If you use support services:

For support services (e.g. consultancy, a training or a webinar), we need contact details from you (and any people involved) to schedule the service and actually perform the service.
We collect this information to carry out what you ask us to do. In addition, we keep the data so that we can review what we have done for your organization in the future.

If you contact us or have a relationship with us:

Then we need your contact details. This can be your first name and last name, your e-mail address, your phone number and the organization where you work. Actual data depends on the contact. To plan a demo, we need other data than rolling out a trial environment.
First of all, we use this information to respond and handle your question or request. In addition, we collect this information to provide you with a better service in the future.

When you visit our affiliated web pages:

From affiliated web pages (for example, our LinkedIn and Facebook pages), we receive information about your visit on an anonymous basis. If you leave a message or similar, we will process the message along with your contact details.
We use this information on the one hand to process your message and also to gain insight into the use of the web pages.

How did we protect your data?

We handle your data carefully, which is why we have taken technical and organizational measures. We chose the measures taken based on the sensitivity of the data, the associated risks, technology that is available and the costs of applying the measure.

The implemented measures and choices made are regularly evaluated and, if necessary, the measures are adjusted.

Who can access your data? Who do we share your information with?

Only people who work for SelfGuide can access your data if they actually need the data to perform their tasks.

We share data outside our organization as little as possible and only when necessary, such as:

If this is required by law.
If this fits, or is necessary for, the purposes for which we collect your data and this is allowed.
If one of our partners needs your information to perform a service.

Of course, we don't sell or rent your data.

How long do we keep your data?

We do not keep data longer than necessary for the purpose for which we recorded the data. For example, we must keep invoices, which may contain personal data, for the tax authorities. We comply with these legal terms.

The terms we use:

Statutory period if necessary, for example 10 years for invoices.
User accounts for the total duration of the agreement including the exit period.
Backups for disaster recovery purposes are stored for 21 days. Deleted data will be permanently and completely deleted after this period.
The period that we keep contact details depends on the purpose. For example, for a support question, this is during processing; for a newsletter, this is as long as you remain subscribed.

What rights do you have when it comes to your privacy?

The privacy legislation gives you rights, so you can ask us to:

View the data that we process about you.
To have incorrect data corrected, deleted or blocked.
Restrict the use of your data.
To transfer data to you.

You can always withdraw your previously given consent to process data later. We may opt out of this request if we need the same information for another purpose that does not require consent. We will then store the data for that purpose.

How can you make use of the above rights?

If you no longer want to receive certain emails (for example, the newsletter), you have the option to unsubscribe at the bottom of the email.

Your user account in the product can be deleted by the SelfGuide environment administrator. To do this, please contact the administrator.

For any other questions or requests, please contact privacy@selfguide.com.

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