Support customers, citizens, clients or tenants with instructions from your customer portals.
Create instructions regardless of the application. You can even create instructions that cover multiple applications.
More and more organizations have online environments for their customers, citizens, tenants, clients, and more. They need easy access to these environments and be easy to use. Uncertainty about correct use will frustrate the customer and will not provide the organization concerned with the desired level of service.
To support your customers, you can easily create supporting instructions. Think of instructions for civil matters, logging into a customer portal or gain insights into digital patient files. You can easily share these instructions with your customers, citizens, clients or tenants.
Simply perform the action you want to record. SelfGuide automatically turns this into an instruction, always described step-by-step, in the same format. It works for all applications.
Refer to instructions and user guides on your website, customer portal, or other communication channels.
Provide your customers, citizens, clients, or tenants with instructional support. The instructions are fully self-guided, described step-by-step, and intuitive to use. This way, they can independently find answers to their application questions within your own customer portal.
Maak instructies ongeacht de applicatie. Je kunt zelfs instructies maken die gaan over meerdere applicaties.
Enkele voorbeelden van instructies gemaakt met SelfGuide
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“With SelfGuide, we can make public work instructions available to our clients via our website. This allows them to receive support with applications at their own pace. Our clients find this very pleasant.”
ICT Service Coordinator
“During the AFAS implementation, our key users created on-the-go instructions with SelfGuide. Previously, it took two weeks to create instructional material, but with SelfGuide, this took place in between without having to reserve time. As a result, we didn't have to focus on the time-consuming process of making (old-fashioned) instructional material.”
Functional ERP manager
“During the AFAS implementation, our key users created on-the-go instructions with SelfGuide. Previously, it took two weeks to create instructional material, but with SelfGuide, this took place in between without having to reserve time. As a result, we didn't have to focus on the time-consuming process of making (old-fashioned) instructional material.”
Functional ERP manager
“We achieve concrete value by securing and centrally making specialized, technical and functional knowledge of applications available. In practice, you see that a new colleague resolves notifications using instructions in SelfGuide.”
I&A Team Leader
“We achieve concrete value by securing and centrally making specialized, technical and functional knowledge of applications available. In practice, you see that a new colleague resolves notifications using instructions in SelfGuide.”
I&A Team Leader
“Due to the transition from basic authentication to modern authentication, around 400 people had to reset the mail on their device. With the help of SelfGuide, an instruction could be created quickly and easily that was clear and simple to follow. In fact, users were amazed at how easy it was with SelfGuide.”
Incident Manager
“Due to the transition from basic authentication to modern authentication, around 400 people had to reset the mail on their device. With the help of SelfGuide, an instruction could be created quickly and easily that was clear and simple to follow. In fact, users were amazed at how easy it was with SelfGuide.”
Incident Manager
“In a fragmented work environment like ours, SelfGuide helps us enormously to create instructions for various applications in a uniform way with a large group of editors. Especially with new applications, this is our starting point for getting started with user support. It supports both our 1st and 2nd line support enormously by being able to answer a lot of questions.”
Functional Administrator
“In a fragmented work environment like ours, SelfGuide helps us enormously to create instructions for various applications in a uniform way with a large group of editors. Especially with new applications, this is our starting point for getting started with user support. It supports both our 1st and 2nd line support enormously by being able to answer a lot of questions.”
Functional Administrator
