Address recurring questions with instructions.
Create instructions regardless of the application. You can even create instructions that cover multiple applications.
Improve the efficiency of the service desk by documenting knowledge instead of repeatedly providing the same answers in person. Offer solutions to users in a uniform manner and empower them to find solutions on their own. This self-service approach will significantly relieve the service desk.
By creating application instructions for common questions, user self-sufficiency will increase, thereby relieving the service desk.
Simply perform the action you want to record. SelfGuide automatically creates an instruction, always described step-by-step in a consistent format. It works for all applications.
Send a link to users or place it in a central location so that the instructions can be easily found.
Provide users with instructions for support. The instructions are fully self-guided, described step-by-step, and intuitive to use. This way, they can independently find answers to their application questions within your own customer portal.
Maak instructies ongeacht de applicatie. Je kunt zelfs instructies maken die gaan over meerdere applicaties.
Enkele voorbeelden van instructies gemaakt met SelfGuide
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“SelfGuide's strength lies in its simplicity. You can quickly create a short, complete and clear instruction or user guide. We save a lot of time solving user questions and see that employees become more self-reliant.”
Functional Application Manager
“SelfGuide enables us to support the development and growth of our employees in a structured and efficient way. SelfGuide is a valuable tool that contributes to the continuous improvement of our internal processes and strengthens team engagement.”
“An important goal for us was to create more instructions to improve the digital skills of end users. We can certainly see that we are succeeding in that.”
“We use SelfGuide in our organization to support our employees in all kinds of activities. The instructions are set up by our core users and then used by the organization's colleagues to perform new or repetitive tasks according to the process. That is trouble-free.”
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“Where the process description explains 'what' should be done, SelfGuide explains 'how' it should be done, a great combination! For example, with SelfGuide, Woonbedrijf uses the translation of process descriptions into applications.”
“SelfGuide's strength lies in its simplicity. You can quickly create a short, complete and clear instruction or user guide. We save a lot of time solving user questions and see that employees become more self-reliant.”
“We achieve concrete value by securing and centrally making specialized, technical and functional knowledge of applications available. In practice, you see that a new colleague resolves notifications using instructions in SelfGuide.”
“With SelfGuide, we can make public work instructions available to our clients via our website. This allows them to receive support with applications at their own pace. Our clients find this very pleasant.”
“With SelfGuide, we have an IT support tool that is actually used by users and administrators. We save time in creation and maintenance, offer better support to users and have a central location.”
“With SelfGuide, we can create application instructions and user guides in just 15% of the time compared to before. In addition, it saves considerable time for both administrators and users in maintaining, searching and sharing instructions.
“For us, instructions in SelfGuide fill exactly the gap between text and video when communicating information about our software. The format of the instructions allows us to bring information closer to our customers.”
“Our old user guides were awkward and time-consuming to update. With SelfGuide, we can quickly and easily create step-by-step instructions. This has greatly reduced our customer service and improved the satisfaction of our customers.”
“With our I&A department, we need to ensure that our employees have as much knowledge as possible about the software products we use. SelfGuide plays an important role in this.”
