The 4 biggest obstacles to software migration (and how to overcome them)

Developments in the field of software are following each other in rapid succession. This means that organizations must regularly switch to new software to make their processes more efficient and better respond to changing needs. Did you know that 83% of software migrations are delayed or fail? While the benefits of new software are undeniable, the road to it is often fraught with obstacles. In this article, we'll discuss the four biggest challenges and show you how to overcome them with the right approach and tools.

The challenges of software migration

Software migration is a complex process that requires a lot of planning, communication and coordination. It not only involves technical challenges, but also has an impact on the way employees work and engage.

Despite the benefits of new software, a migration process often faces obstacles. From technical complications to employee resistance, without the right approach, these challenges can delay the transition and even jeopardize its success. Below, we'll discuss the four biggest challenges in software migrations and share practical solutions to address them. Whether you're representing a small team or a large organization, these insights can help you make your migration smoother and more efficient.

Obstacle 1: Staff resistance

One of the biggest challenges in software migration is getting all employees on board. Within larger organizations, not only resistance plays a role, but also the diversity of functions, teams and work processes. Employees have diverse needs and skills, which makes the adoption process complex. Without the right support, this can lead to frustration, low engagement and a longer implementation process.

How do you go about this?

• Transparency: Make sure the reason for the migration is clear. Employees and teams want to know why the new software is being introduced and how it will help them. Concretely show what benefits it provides, such as more efficient workflows or better collaboration.
• Guidance: Involve your employees through the entire process from plan to implementation. Tools like SelfGuide provide clear, digital work instructions that are easy to follow. This way, employees become familiar with the system without being overwhelmed. Training courses can also help with this: let employees discover the software in a safe environment so that they can make the switch with confidence.

Obstacle 2: Insufficient documentation and support

A common challenge in software migrations is the lack of structured documentation and practical support. Without clear manuals and step-by-step plans, errors and frustrations occur, which slows down the entire process.

How do you prevent this?

• Clear documentation: Clearly define new workflows and features in the software. Make sure that this documentation is not only complete, but also accessible and understandable. Use simple language and visual aids, such as screenshots, to explain complex processes step by step. With SelfGuide, you can easily create manuals that are specifically tailored to the new software and user.
• Central knowledge base: An organized central knowledge base helps employees find answers to questions. Fill this space with tutorials, frequently asked questions (FAQs), and short instructions about the new software. By organizing information logically and keeping it up to date, you promote self-reliance from teams.
• Accessibility: It is also nice that employees have access to relevant documentation anytime, anywhere. For example, integrations with existing platforms, so that information is at your fingertips at all times. This helps employees solve problems independently.

Obstacle 3: Technical Complications

During a software migration, you may face technical challenges, such as bugs, data loss, or integration issues. These complications can result in delays and higher costs.

How do you prepare for this?

Pre-test the new software before going live to detect any issues and errors. In addition, work in phases: carry out the migration in steps to spread risks and to intervene quickly in case of complications. Here, too, it is important to involve stakeholders from various departments.

Also, make sure your IT team is well prepared. With visual instructions and clear roadmaps via SelfGuide, they can solve technical problems faster and more efficiently, making the migration smooth.

Obstacle 4: Lack of a clear plan and support

Another challenge in software migration is creating support and clear planning. Without a well-thought-out plan and the support of management and involved departments, software migration can be chaotic.

How do you provide structure and support?

• Project plan: Before the migration, start with a concrete project plan that clearly sets goals, deadlines and responsibilities. This gives your team direction and guidance throughout the process.
• Communication: Keep all stakeholders informed about progress via internal updates, team meetings, or dashboards. Transparency about successes and challenges helps to maintain confidence in the process. Celebrating milestones achieved, no matter how small, strengthens motivation and support within the team.
• Multidisciplinary team: A migration often affects multiple departments, such as IT, HR, and operational teams. Set up a team of representatives from different disciplines so that their expertise and input is used at every stage of the process. This increases the chance that the plan is in line with daily practice.

SelfGuide for Software Migration Support

Software migrations can be difficult, but with the right approach, the obstacles can be overcome. Ensure good communication, adequate documentation, thorough technical preparation and involvement of all stakeholders. By addressing these four obstacles effectively, you can make software migration smoother and more successful.

With SelfGuide, you can not only prevent technical and administrative complications, but also accelerate the adoption of the new software through practical and accessible support.

Want to learn how SelfGuide can support your migration? Contact us for a free demo and take the first step.