For organizations, productive employees are crucial to stay ahead of competitors. An increasingly important component of employee productivity is efficient and targeted use of IT. This is caused by increasing annual “screen time” of employees, or the length of time they work with digital devices. Up-to-date and centrally available guides enable employees to work more productively with IT.
Almost every job takes increase the percentage of digital activities. Digital support, such as devices and applications, is used to monitor, carry out and supervise digital activities. The benefits of working digitally are achieved by organizations in the following areas: information accessibility, information exchange, information sharing and information analysis.
The fact that organizations make IT facilities available to employees does not mean that they will use it automatically. In addition, when employees use new IT facilities, the question is whether the IT facilities are being used properly and efficiently. Especially employees with a low willingness to change, fear of new technology and underdeveloped digital skills will not immediately be happy about the idea of to work more “digitally”.
The process of acceptance and targeted use of IT by employees is user adoption mentioned. To recoup the investment in new IT facilities, user adoption is necessary. This is because the use of IT facilities by employees determines whether the intended benefits of an IT investment are actually realized. Nowadays, inventive application instruction platforms make it possible to support employees regardless of time and place with up-to-date IT manuals, so that user adoption is significantly improved.
It use of manuals supporting employees to work with IT is not new. However, organizations in the past were prior to the availability of a application instruction platform, for a number of challenges when using IT manuals:
Up-to-date and centrally available manuals enable employees in various ways to: working more productively with IT:
This is because employees find answers to issues directly, anytime, and anywhere in the IT manuals.
This is because employees gain knowledge independently on the basis of IT manuals.
After all, employees learn as efficiently and effectively as possible: in the workplace with IT manuals.
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