Supplement the knowledge base with visual instructions.
Create instructions regardless of the application. You can even create instructions that cover multiple applications.
Users need simple and visual instructions instead of difficult-to-understand text. This can only happen if service desk staff can quickly and easily add and maintain knowledge visually. They should focus on the content, not on the uniform format and presentation to the user. This way, enriching the knowledge base remains enjoyable and achievable.
Integrate SelfGuide instructions into your knowledge base articles by synchronizing or including a link. Make the visual instructions from SelfGuide available in a familiar and trusted location for the user.
Create one or more instructions in SelfGuide for the actions you want to document in the knowledge base. All instructions should be in a single format, visually appealing, and described step-by-step as users find most enjoyable.
Integrate the instructions into knowledge base articles, either manually by including links or automatically through synchronization. The SelfGuide instruction becomes part of the knowledge item, combining the best of both worlds.
Users find the instructions in the Self Service Portal, the go-to place in the organization for answers to their questions. If a query leads to a service request or incident, it can be quickly and easily addressed by linking and sharing knowledge base articles.
Maak instructies ongeacht de applicatie. Je kunt zelfs instructies maken die gaan over meerdere applicaties.
Enkele voorbeelden van instructies gemaakt met SelfGuide
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“During the AFAS implementation, our key users created on-the-go instructions with SelfGuide. Previously, it took two weeks to create instructional material, but with SelfGuide, this took place in between without having to reserve time. As a result, we didn't have to focus on the time-consuming process of making (old-fashioned) instructional material.”
Functional ERP manager
“During the AFAS implementation, our key users created on-the-go instructions with SelfGuide. Previously, it took two weeks to create instructional material, but with SelfGuide, this took place in between without having to reserve time. As a result, we didn't have to focus on the time-consuming process of making (old-fashioned) instructional material.”
Functional ERP manager
“We achieve concrete value by securing and centrally making specialized, technical and functional knowledge of applications available. In practice, you see that a new colleague resolves notifications using instructions in SelfGuide.”
I&A Team Leader
“We achieve concrete value by securing and centrally making specialized, technical and functional knowledge of applications available. In practice, you see that a new colleague resolves notifications using instructions in SelfGuide.”
I&A Team Leader
“Due to the transition from basic authentication to modern authentication, around 400 people had to reset the mail on their device. With the help of SelfGuide, an instruction could be created quickly and easily that was clear and simple to follow. In fact, users were amazed at how easy it was with SelfGuide.”
Incident Manager
“Due to the transition from basic authentication to modern authentication, around 400 people had to reset the mail on their device. With the help of SelfGuide, an instruction could be created quickly and easily that was clear and simple to follow. In fact, users were amazed at how easy it was with SelfGuide.”
Incident Manager
“In a fragmented work environment like ours, SelfGuide helps us enormously to create instructions for various applications in a uniform way with a large group of editors. Especially with new applications, this is our starting point for getting started with user support. It supports both our 1st and 2nd line support enormously by being able to answer a lot of questions.”
Functional Administrator
“In a fragmented work environment like ours, SelfGuide helps us enormously to create instructions for various applications in a uniform way with a large group of editors. Especially with new applications, this is our starting point for getting started with user support. It supports both our 1st and 2nd line support enormously by being able to answer a lot of questions.”
Functional Administrator
