Supplement the knowledge base with visual instructions.
Create instructions regardless of the application. You can even create instructions that cover multiple applications.
Users need simple and visual instructions instead of difficult-to-understand text. This can only happen if service desk staff can quickly and easily add and maintain knowledge visually. They should focus on the content, not on the uniform format and presentation to the user. This way, enriching the knowledge base remains enjoyable and achievable.
Integrate SelfGuide instructions into your knowledge base articles by synchronizing or including a link. Make the visual instructions from SelfGuide available in a familiar and trusted location for the user.
Create one or more instructions in SelfGuide for the actions you want to document in the knowledge base. All instructions should be in a single format, visually appealing, and described step-by-step as users find most enjoyable.
Integrate the instructions into knowledge base articles, either manually by including links or automatically through synchronization. The SelfGuide instruction becomes part of the knowledge item, combining the best of both worlds.
Users find the instructions in the Self Service Portal, the go-to place in the organization for answers to their questions. If a query leads to a service request or incident, it can be quickly and easily addressed by linking and sharing knowledge base articles.
Maak instructies ongeacht de applicatie. Je kunt zelfs instructies maken die gaan over meerdere applicaties.
Enkele voorbeelden van instructies gemaakt met SelfGuide
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“Where the process description explains 'what' should be done, SelfGuide explains 'how' it should be done, a great combination! For example, with SelfGuide, Woonbedrijf uses the translation of process descriptions into applications.”
“SelfGuide's strength lies in its simplicity. You can quickly create a short, complete and clear instruction or user guide. We save a lot of time solving user questions and see that employees become more self-reliant.”
“With SelfGuide, we can make public work instructions available to our clients via our website. This allows them to receive support with applications at their own pace. Our clients find this very pleasant.”
“An important goal for us was to create more instructions to improve the digital skills of end users. We can certainly see that we are succeeding in that.”
“We achieve concrete value by securing and centrally making specialized, technical and functional knowledge of applications available. In practice, you see that a new colleague resolves notifications using instructions in SelfGuide.”
“With SelfGuide, we have an IT support tool that is actually used by users and administrators. We save time in creation and maintenance, offer better support to users and have a central location.”
“We use SelfGuide in our organization to support our employees in all kinds of activities. The instructions are set up by our core users and then used by the organization's colleagues to perform new or repetitive tasks according to the process. That is trouble-free.”
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“Our old user guides were awkward and time-consuming to update. With SelfGuide, we can quickly and easily create step-by-step instructions. This has greatly reduced our customer service and improved the satisfaction of our customers.”
“For us, instructions in SelfGuide fill exactly the gap between text and video when communicating information about our software. The format of the instructions allows us to bring information closer to our customers.”
“SelfGuide enables us to support the development and growth of our employees in a structured and efficient way. SelfGuide is a valuable tool that contributes to the continuous improvement of our internal processes and strengthens team engagement.”
“With SelfGuide, we can create application instructions and user guides in just 15% of the time compared to before. In addition, it saves considerable time for both administrators and users in maintaining, searching and sharing instructions.
“With our I&A department, we need to ensure that our employees have as much knowledge as possible about the software products we use. SelfGuide plays an important role in this.”
