Deploying software: the importance of customized instructions

Successful software implementation is vitally important for organizations these days. From the 'State of Application Services Report“shows that 70% of organizations in EMEA (Europe, Middle East and Africa) recognize that business operations now depend on software, while 30% are already gaining a strategic advantage over competitors. Nevertheless, a successful software implementation is never a guarantee. After an installation,  85% of users still do not understand new software. Discover how customized instructions for software can be created very quickly these days and why organizations are massively using them in software implementations.

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Standard instructions are no solution

90% of the standard software instructions do not provide users with the desired solution. This has various causes:

• Standard instructions do not connect to the workplace, so users are often unable to apply them in practice.
• Standard instructions are provided in a different format for each software solution, which makes it difficult for users to understand them.
• Standard instructions are not actively managed, so old versions are floating around and users sometimes can't even find instructions.

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Attention to users creates support

Putting users first is essential to get the maximum result from a software implementation. After all, the use of new software means a change in the way of working. As an organization, you create support by providing optimal guidance to users. Creating support is crucial so that users are open to learning how to work with new software and adapt the way they work.

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Costs of insufficient user support

Organizations pay high costs by not providing sufficient guidance to users during and after implementing software. These costs can be expressed, among other things, in productivity, profit and knowledge.

• Users spend 36% of their day looking for information, but only find the right information in 44% of the time. It is estimated that this costs organizations more than €5,000 per user.
• Inefficient execution of processes is estimated to cost organizations 20-30% of annual turnover.
• Users believe they could do 16.6% more work if they were able to work optimally with the available software solutions. With an average hourly wage of €30 and a working week of 36 hours, organizations cost this weekly €172.80 per employee.

The value of customized instructions for users

The biggest advantage for users of customized instructions is that they match their own workplace. Users therefore adjust them independent of time and place without any problems while working. Support from colleagues and/or the service desk is not necessary to prevent delays. Another major advantage for users is that instructions are tailored by experts from their own organization, writing in the language of the target group and not describing unnecessary actions.

Platform for creating, updating and sharing instructions

The biggest problem for organizations is usually that creating, updating, and sharing instructions is a time-consuming process. Your own platform, especially for uniform and organization-specific instructions, solves these issues. With such a platform, you can quickly create and update customized instructions in the same format for all software solutions. Users benefit from a central and structured place where they can find and view all instructions for the organization's various software solutions.

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Why organizations are using plenty of instructions again

Curious why organizations are again making full use of instructions to increase the chances of effective use of software by employees and a successful digital transformation? Download then our white paper 'The digital transformation of organizations: 6 reasons why modern instructions are essential'.