13 December - AWI to Continues as Instruction

This article is from before the rebranding to SelfGuide. Text and images can include the old product name ProductivityPerformer or its abbreviation PP.

Without AWIs there would be no SelfGuide....nevertheless with this release AWIs belong to the past. The future is all about Instructions. While 'Application Work Instruction' (AWI) exactly describes the scope and goal of the content we are talking about, the downside is the complexity of the name. The term is long and often needs extra explanation when seen for the first time. By replacing AWI with Instruction, SelfGuide has been made more intuitive for the end-user. Read more about this and other changes below.

AWI renamed to Instruction

An important goal of SelfGuide is to be intuitive for an end-user and editor. An end-user searching for an answer to their problem should not need to lose time trying to understand the product and an editor should be able to explain (and share) content with end-users in just a few words. Renaming AWI (Application Work Instruction) to Instruction makes SelfGuide more intuitive. Instead of an abbreviation, we use a term known by everyone that is easy to understand.

The changes in practice:

  • Text, labels, buttons, place holders, etc. in the product have been updated and now read Instruction instead of AWI
  • Instructions can be opened using a unique URL. These URLs have been changed to reflect the new term. Old URLs, containing awi or awis, will be redirected automatically to the new URL when used
  • The TOPdesk KB item that is used as folder, has been updated. All TOPdesk KB items created from a SelfGuide Instruction will be updated the next time the Instruction is updated in SelfGuide

Step description removed from Instruction viewer

As announced in earlier release notes, the step description will be removed to improve SelfGuide. Over the past few months editors have worked on removing the step description in favor of annotations to add context information to steps within an Instruction. With this release, the step description has been removed from the Instruction viewer. For steps still containing a step description, the information in the step description will not be visible to the end-user anymore. To read more about the step description removal, read this KB article.

Bugfixes:

  • Changing the list view preferences and then immediately navigating to another page could lead to an error while no error was present