Ontdek in deze whitepaper:
✔ Wat kenmerkende verschillen zijn tussen traditionele en moderne handleidingen.
✔ Waardoor traditionele handleidingen tot onnodig hoge kosten leiden voor organisaties.
✔ Hoe moderne handleidingen in de praktijk van onschatbare waarde zijn bij de digitale transformatie van organisaties.
✔ Welke concrete resultaten organisaties behalen door het gebruik van een platform voor handleidingen.
Cruciaal voor het realiseren van de digitale transformatie
Organisaties worstelen om de geboden kansen door de digitale transformatie te benutten. Uit onderzoek van McKinsey blijkt dat 70% van de digitale transformaties bij organisaties faalt om de beoogde doelen te behalen.
“Our old user guides were awkward and time-consuming to update. With SelfGuide, we can quickly and easily create step-by-step instructions. This has greatly reduced our customer service and improved the satisfaction of our customers.”
Anne Cimetiere
Customer Success Consultant
“The instructions in SelfGuide are perfect for supporting colleagues, and the advantage for users is that they can review the work instructions at any time. In addition, we experience higher internal customer satisfaction and lower costs per report.”
Marriette Smits
IT Solution Coordinator
“We use SelfGuide to help our employees switch to the new version of Ons®. We record our way of working in instructions and thus quickly create training material.”
Richard de Fijter
IT Manager
“With SelfGuide, we can create application instructions and user guides in just 15% of the time compared to before. In addition, it saves considerable time for both administrators and users in maintaining, searching and sharing instructions.
Nick van Nunen
Process Change Manager
“Moore DRV digitized its onboarding process at the end of 2021. Every new colleague is included in an onboarding flow within SelfGuide before the first day of work. Digital onboarding has a clear added value for us; it is shorter, more concrete and therefore more efficient. All information is quickly available to everyone and you have little maintenance, new colleagues are immediately productive and we have no extra costs for an onboarding app.”
Sanne Goedbloed - Witting
Learning & development advisor
“Increased digital adoption and skills."
-
IT Manager
“For us, instructions in SelfGuide fill exactly the gap between text and video when communicating information about our software. The format of the instructions allows us to bring information closer to our customers.”
Tim van Kester
Technical Writer
"Higher satisfaction and lower pressure of work."
-
Manager IT
